Britam Uganda goes digital with new self service customer portal

Allan Mafabi, Chief Executive Officer at Britam Insurance Company (Uganda) Ltd

Allan Mafabi, Chief Executive Officer at Britam Insurance Company (Uganda) Ltd

KAMPALA, UGANDA – Britam Insurance Uganda has taken a significant step towards digital transformation with the launch of a digital self-service portal, enabling clients to access services with minimal interaction with staff. The portal, launched on Thursday in Kampala, provides clients with easy access to essential details and services, revolutionizing the way they interact with the company.

Speaking at the launch, Paul Odong, Operations Manager at Britam Asset Managers, said, “With the digital self-service portal, one will have access to essential details such as your policy number, investment amounts, and contribution summaries. One key feature for investors is the ability to withdraw funds swiftly, reducing the processing time from 6 days to just hours. Additionally, you can register multiple bank accounts to facilitate convenient payouts for your business needs.”

Odong added, “For those managing accounts on behalf of children, you can easily access nominee details, ensuring you have all the necessary information at your fingertips. This feature allows you to keep track of important nominee information. You can also view your holding summary, bank details, and other important information. Our portal allows you to raise inquiries or complaints, ensuring you receive first-hand assistance promptly.”

Allan Mafabi, Chief Executive Officer at Britam Insurance Company (Uganda) Ltd, emphasized, “Our digital transformation journey started back, and we have invested much to be here and ensure our customers can self-serve. We want our partners and clients to have the ability to self-serve, allowing you to check your statements, claims, and investments, and monitor their performance. With the self-service portal, you can buy your policy there and then, for example: with Travel insurance – you can be at the airport and buy insurance on your phone.”

Ronald Kasolo, General Manager at Britam Asset Managers, highlighted, “The advantages of the investment self-service portal include user-friendly interface, secure access, 24-hour availability, ability to manage portfolios, convenience, and much more. We are committed to this digital evolution, and we are implementing it across our entire footprint. Our set of portals has been designed to integrate with our products and services. What you can expect going forward are user-friendly products.”

Dennis Kizito, Director Supervision at Capital Markets Authority, commended Britam for launching their self-service portals, saying, “We welcome Britam’s initiative, as these two portals signify progress and a commitment to thriving in the digital world.”


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