Kampala, Uganda – UAP Old Mutual has marked International Customer Service Week with an exclusive breakfast engagement event at Skyz Protea Hotel, Naguru, in Kampala.
The event, themed “Above and Beyond”, reinforces the critical role customer service plays in building long-term relationships and driving growth.
Richard Mugarura Gatete, Customer Experience Manager for Old Mutual Life Assurance, highlighted some of the ways the company has gone above and beyond for its customers.
“Our commitment to customer experience fuels continuous innovation, allowing us to stay ahead in a rapidly evolving business landscape. For example, Life Assurance recently launched a self-service portal, Old Mutual Life Yo. The platform enables our existing retail customers to view the details and status of their policies in real time. Old Mutual Investment Group also recently launched a client portal, where customers can track their unit trust investments. These innovations exemplify how we leverage technology to deliver efficient, customer-centric solutions to improve our customers’ experiences.”
Ruth Ndawula, Customer Experience Manager for UAP Old Mutual General Insurance, further emphasized the importance of continuously evolving customer experience.
“At UAP Old Mutual, our focus is on creating experiences that build trust and long-term relationships with our customers. This event is about appreciation and reflection. We have taken significant steps in ensuring that services truly reflect our ‘Above and Beyond’ ethos. For example, during Customer Service Week, we hosted a free medical camp where the community was able to access essential healthcare services, including free health screenings, consultations, and treatments. This expresses that our customers and the community we serve are at the heart of everything we do.”
Sophie Nkutu, Board Chairperson for Old Mutual Life Assurance, reiterated the company’s commitment to excellence.
“We believe that by prioritising our customers’ needs and investing in technology and processes, we are delivering real value. Our approach to customer experience is grounded in our mission to go above and beyond, ensuring that we remain a trusted partner for all stakeholders. Our vision is to be our customers’ most trusted lifetime partner, passionate about helping them achieve their financial goals. And, by helping generations achieve those goals, we contribute to the financial prosperity of the societies, businesses, and shareholders we engage with.”
Customers had the opportunity to engage directly with the company’s leadership and learn more about the company’s future plans in strengthening its offerings across all three business units.
